Program Faciliator (Remote – Anywhere)
Digital Advocates is looking for U.S. Based Program Facilitators . This role is intended for U.S. applicants that live in time zones that may not be otherwise listed on the Jobs page. Please only apply for the role that best fits your region and don’t apply for all available roles.
This is a standing job listing. That means we may not be actively looking for a new Customer Champion at the moment, but we are frequently enough that we take applications since the next time we will be looking is right around the corner.
Digital Advocates is looking for someone who loves helping people solve problems. If you love interacting with people on a daily basis to help them learn how to succeed in today’s job market then read on…
We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Digital Advocates. To help share a bit more about life at Digital Advocates, here are a few resources in addition to the job description that can give you an inside look at what life is like at Digital Advocates. We hope you’ll take the leap of faith and apply.
Digital Advocates is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
You’re empathetic to users and can easily put yourself in their shoes.
You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.
You obsess over the details.
Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it’s only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.
You love solving problems.
Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
You love to write.
Almost everything at Digital Advocates is done via written communication (both with clients and between teammates).
A Program Facilitator at Digital Advocates is much different any career or coaching company. It’s not the same questions over and over again, and often involves researching nuances of the industry and fields our clients are in. You love the opportunity to solve new problems every day and won’t give up when you don’t know the answer right away.
You love doing things efficiently.
At Digital Advocates, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
You love to set your own course.
At Digital Advocates, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.
We believe giving the best support to our clients is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Digital Advocates clients.
Things You Might Do
Digital Advocates is a small, fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organization. That said, here are some things you’ll probably do:
Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
How To Apply
We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.
After you apply, you are going to hear back from us, even if we don’t seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.
About Digital Advocates
For the past 10 years, Digital Advocates has been empowering people across the world to launch and grow successful careers they LOVE so they life they and their family deserve. We do that by helping everyone tap into high value skills and experience they already have and leverage modern day strategies, skills and tools.
We believe that with the right strategies, skills and tools, you can ascend to the top of any field, in any part of the work in a FRACTION of the time.
We believe in a safe, welcoming, and inclusive environment. All teammates at Digital Advocaters agree to a code of conduct.
The Whole Package
Location: Remote (Anywhere)
If you want to work remote, that’s great. If you want to work near others, that’s cool too. Our team of is distributed because it lets us work with the best people. You just need the skills and drive to succeed in this role and the ability to work from anywhere.
However, due to the unique needs of a Program Facilitator, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they’re hired in. As with every rule, there are absolutely exceptions and flexibility, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we’d be happy to discuss the specifics of your situation during the interview process.
- Competitive salary (we don’t use remote as an excuse to pay less)
- Great healthcare + dental + vision coverage*
- Retirement plan with 4% company match*
- Profit sharing
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents of biological or adopted children
- Plus we require you to take at least 2 weeks off each year.
- Work with awesome nonprofit companies around the world. We partner with great nonprofit organizations from all over the world and you’ll constantly get to interact with people from these great companies
*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.
Digital Advocates is an equal opportunity employer. We’re excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.